FAQ

When will my order be shipped?

Your order will be dispatched within 2 business days after payment.

How long does delivery take?

Orders shipped from mainland China typically arrive within 7-15 business days, depending on your location. Please ensure your address is correct.

How much is the shipping cost?

Shipping fees are calculated based on product weight and destination country. International Shipping Fees: Paid by the customer. See our Shipping Policy for more details.

What is your return policy?

We accept returns within 30 days of delivery, provided items meet our return conditions. Refunds are processed within 3 business days after inspection. See our Return Policy for more details.

What should I do if my product has a quality issue?

Within 30 days of delivery: Return for a replacement.

Within 3 months of delivery: Free repair service.

Contact us via email with details and photos of the issue.

When will out-of-stock items be restocked?

Follow our store for updates or email tlssbrand@tlss.site to inquire about restocking timelines.